Office Policies

Canceling Appointments

If you need to cancel or reschedule your appointment, please call us as soon as possible. This will allow another patient to use your appointment time. We request cancellations and reschedules be made at least 24 business hours prior to your appointment, to avoid a fee of $50.

Late Appointments

Please make every effort to be on time for your appointment.  We respect the time of our patients and our providers strive to stay on schedule so that you don’t have to wait long.  If you arrive late for your appointment, we will try to fit you in as best we can. However, you may be asked to wait or on occasion, be asked to reschedule your appointment.

Emergencies

For our patients who are experiencing urgent medical problems, same-day appointments are usually available. For medical emergencies outside of office hours, a health care provider is on call at all times and can be reached by calling our office.

Please do not call the emergency line if you are not having an urgent medical problem and can wait until normal business hours.

We do not refill prescriptions or birth control pills via the emergency line.

If you are experiencing a serious or life-threatening emergency, dial 911.

Medical Records

You are entitled to copies of your medical records, whether for yourself or another medical provider. You will need to sign a medical records release authorization (click here), which you may fax, mail or drop off to our office.  Our office will then provide a copy of your records in a timely manner for a nominal fee of up to $15 to cover costs.

Prescriptions

Prescription refills are processed only during our normal office telephone hours.  Patients may follow the prompts for our prescription line, or send a message through their patient portal. Pharmacies must call by phone. We are unable to reply to faxed or electronic requests from pharmacies. Note: Prescription requests may take up to 48 hours to process.

Payments

Co-payments are due at time of service.  At your first appointment, we kindly request that new patients complete a credit card authorization form (click here), which may be used to cover balances of charges not paid or covered by your insurance.

Pregnancy Disability Forms